![]() ![]() It was part of why I booked this hotel as a perk to my tourist days, and ended up missing out since they didn’t have the info/time/knowledge to help. When on the website the hotel has the details and the same thing was said on the card in the room. I also was excited to learn on the website about a partnership with a local spa (I’m a sucker for a hot tub) across the river, but when I tried calling to ask at the desk, they didn’t have the details, they said to check the website. After all this, I couldn’t be bothered trying to ask for a different room or anything since so far with issues it was met with indifference. ![]() No one confirmed what was or wasn’t missing, so who knows. Also, the honor bar was not fully stocked upon arrival and when I called and asked about it that I didn’t want to get wrongly charged, they said oh don’t worry we won’t and hung up. Next, stains all over the carpet, mold in the grout and on the ceiling over the shower that had obviously been painted over. Not fixed and dealt with it the whole trip. No one ever came and when I asked they said they did come and close the window. They said they would send someone up to fix it. They immediately jumped to day “ohhhh are you in the corner room by the maids station? No it’s not the window it’s the noise of the linen Shute whooshing.” ?!!! I said, no there is a visible and audible issue with the window. I went straight down to the front desk to ask about what they could do. I tried several times to fix it, even using a pen to try and flatten the seal properly to close it. It was clearly not sealing and shutting properly as you could not just only hear a lot of road noise (not an issue with them being single panes), but also had a visible significant draft from the window not sealing properly. First, I had an issue straight away with the window in the room which was still partially open- in the middle of the winter. My goal was to arrive early and enjoy some tourism and relaxation, and unfortunately, all I wanted to do was leave this hotel. ![]() This time, I knew a bit more about the area, so I wanted to venture out and stay somewhere nicer to spoil myself as I had been traveling for over a month (just the way things time out sometimes). I booked this hotel for my second business trip to Portland in the same month. ![]()
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